Atlantis Hydroponics Inc. has adopted a new layer of security in its packaging and shipping routine. Occasionally mistakes occur, resulting in the customer not receiving all or part of their purchase. Going forward every outgoing order is digitally videoed with a time stamp (Date, Time and Order Number, located on your receipt). This method of ‘time stamping’ assures that all of our customers receive their intended items and that they are properly packed. In the event that you do not receive any portion of your order, please contact us immediately. In some cases, you may receive one or more of your items from a different location due to availability.
We pride ourselves on our shipping standards. Packages are discreetly wrapped from AH Inc. and are generally shipped within two business days from the time we receive your order. Please understand when selecting 1 day, 2 day, and 3 day shipping that the delivery time is calculated from the time the order leaves the warehouse. Shipping time excludes weekends and holidays. A tracking number will be sent to the email address provided upon the order leaving our warehouse. All orders are sent with delivery confirmation and are insured up to $100.00. Should you wish to waive the signature confirmation, please select “NO SIGNATURE” or contact us via phone or email.
UPS World ship rates are used to automatically calculate shipping costs when orders are placed online. Occasionally, the amount calculated is not accurate after we pack, measure, and weigh the boxes and additional shipping charges may apply. We will contact you to make you aware of additional shipping charges before we ship the order.
• All web orders shipping to Georgia are subject to sales tax.
• Order may be required to go to the billing address at Atlantis Hydroponics discretion. Expedited orders are required to go to the billing address. For more information on our policy, please contact us. In some cases, customers may be required to fill out a credit card authorization form.
• Though we keep a well-stocked inventory, there may be times that we do not have a product in stock and need to drop ship the item from the manufacturer. Please keep in mind that products shipped from the manufacturer may take an additional number of days to arrive.
• All international orders will be subject to duties and/or tariffs imposed by the local governments, as well as possible brokerage fees imposed by the shipping company. By purchasing this item, International customers must agree to be liable for any and all of these charges. We will not mark your package as a gift, sample, or replacement. Atlantis Hydroponics Inc. will not falsify any customs documentation. International shipments may also be subject to delays due to customs and import procedures. Atlantis Hydroponics Inc. has no control over any delays in an item passing through customs and cannot be held responsible for any such delays.
• Overnight Delivery is subject to availability and regional restrictions.
• Address Changes – We ship a high volume of packages on a daily basis and are not able to make address changes. When you are checking out, please make sure the shipping address is correct. If it is not, please update this information before checking out so that the correct information is on the order form.
• Inspect your package upon arrival! If your package arrives and appears to be damaged, refuse the package and notify us immediately. We make every effort to pack your order efficiently and safely to withstand damage. Please call us if a situation occurs and we will assist you in making a shipping claim.
How do I return an item?
Please contact customer service for more information on returning an item. Thank you.