We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Atlantis Hydroponics will accept returns for credit or exchanges only, no cash back. There is a 20% restocking fee on most returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at grow@atlantishydroponics.com. Please note that returns will need to be sent to the following address: 1409 Howell Mill RD NW, Atlanta, GA 30318.
If your return is accepted, you will need to provide the return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at grow@atlantishydroponics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like fertilizers, soil, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Atlantis Hydroponics will accept returns for credit of exchanges only, no cash back. Please contact us at grow@atlantishydroponics.com with any questions.
